Interviewing is a key technique to elicit information from stakeholders on IT projects. Whether a single stakeholder or a group, knowing how to conduct a professional interview will get us the information and data we need to create requirements, develop processes, and do our other work. The more our stakeholders can trust in our skills, the more information they will contribute.

We all know of excellent interviewers, but how do we do it ourselves? What kinds of questions do we ask and when, and for which stakeholder and scenario? Are there some question types that are better used with individuals than with groups? At the same time, how do we document responses accurately and efficiently? Join us to learn the answers from Pamela Paterson, an IT business analyst and communications professional who prepared stakeholders for media interviews.

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Speaker: Pamela Paterson BJ, MS, CBAP, LSSGB, APO

About Pamela
Pamela Paterson, BJ, MS, CBAP, LSSGB, ICP-APO, is an international best-selling author and a
senior IT business analyst consultant, having worked with +50 organizations including Red
Cross, KPMG, PwC, Hewlett-Packard, and the federal government. She is an award-winning
speaker and has presented to thousands at conferences in the U.S, Europe, Canada, and Asia, and
has written six books, two of them international best-sellers (Creating Requirements for
Software Projects: A Business Analyst’s Guide to Requirements Management and Get the Job).
Previously, Pamela taught project management at a Toronto college and has a stealth bio in
communications, information design, engineering, and chemistry. She can be reached at
www.pamelapaterson.com.